Address
304 North Cardinal
St. Dorchester Center, MA 02124

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

Commitment to Excellence

We offer comprehensive customer support to satisfy our customers’ requirements.

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Hutianmei

Your Vision, Our Sound.

Hutianmei provides excellent customer service by offering pre-sale consultation, timely order tracking, post-sale support, clear communication, and easy access to product resources, ensuring customer satisfaction throughout the entire process.

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Hutianmei

Frequently Asked Questions

If you have any questions, please let us know, we will try to help you solve the problems.

Can l get a sample before l order?

Yes, each of our products can be purchased in 1 piece for a sample price.

How can you solve the problem if we receive the defective products ?

We wil check all the products before delivery, Please kindly send us the pictures or video and send them back to us, after checking, we will replace new products or fix the problem for free.

Can l get a sample before l order?

Yes, each of our products can be purchased in 1 piece for a sample price.

Do you offer OEM service?

We accept OEM orders for all our production lines, including client’s logos and labels.
The MOQ is 500 pieces.

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How to place an order for customized products?

First let us know your detailed requirements.
Second we send you our quotation according to your requirements or our suggestions.
Third you confirm the samples and pay deposit for formal order.
Then We arrange for the production.

Can you supply with a small quantity order?

Yes, each of our products can be purchased in 1 piece for a sample price.

What’s your Sample Policy?

We offer charged samples according to the clients’ requirements.
The samples will be shipped to you within 24 hours after order confirmation if without
any logo).Please note that you have to pay for the shipping fees.

Can I add my logo or branding to the Bluetooth speakers?

Yes, we offer logo printing and engraving services.

Can you help me with the shipping and deliver?

Yes, we can help you with shipping arrangements, including handling customs documentation and providing international shipping options. We can ship directly to your location or to another destination if needed.

Do you provide after-sales support if there are issues with the product?

Yes, we offer a warranty for all custom Bluetooth speakers. If you have any issues with our products,we provide troubleshooting assistance, replacements, or repairs as needed.

What are your payment methods?

T/T. Paypal. Western Union.

What if I need to make changes to the design after placing an order?

T/T. Paypal. Western Union.Changes can be made during the initial stages of production. Once production has started, changes may be more difficult, but we’ll do our best to solve your requests depending on the timeline and stage of the process.